My iPhone touch screen broke. Half of it just stopped working--the bottom two inches no longer responded to touch. Which, in effect, turned it into the brick that so many others have experienced due to downloading unauthorized software (for the record, I think it's total crap that Apple is trying to prevent people from putting non-Apple software on their phones). In any case, between the horrible price-drop that screwed me, the Apple software fascism and my now-useless iPhone, I was really, really annoyed and concerned about my iPhone breaking. I assumed I'd wait in line for hours and from what I've read online, I'd have no phone for 3+ days while it was sent out for repair. V suggested I book an appointment at the GBar (I refuse to use their stupid name). I arrived 5 minutes early, waited about 5 minutes, was seen on time. The Apple employee was super-courteous, pleasant and replaced my iPhone immediately. I walked out very happy. Now I just have to go home and re-sync it to get my contacts back. Fantastico!